QUESTIONS, ANSWERS

Below are some of the most frequently asked questions from potential patients.  If you have additional questions or would like to schedule a consultation, please call us at (813) 350-9090.

QUESTIONS, ANSWERS

Below are some of the most frequently asked questions from potential patients.  If you have additional questions or would like to schedule a consultation, please call us at (813) 350-9090.

Our investment in getting to know our patients and their families is what really sets up apart. In a traditional practice, a doctor may care for a few thousand patients. In our practice, we care for a few hundred. This model allows your health provider to spend time with you, to get to know you, respond in a timely manner to your needs, advocate on your behalf, and coordinate your care with specialists.

If you are ill, you will be seen right away. Our patients enjoy same-day and next-day appointments, which start on time and last as long as medically necessary. For less urgent medical concerns such as annual exams and lab work, which take a good amount of time, we ask patients to schedule in advance. This allows us to hold same-day appointments for urgent concerns.

You may see your provider as often as is medically necessary.

For your convenience, labs are drawn in-office and will be covered according to your individual insurance plan. We have affordable self-pay rates if you have a high-deductible plan or do not have insurance.

Our team will serve as either the admitting team or we will work closely with your admitting team to coordinate care and advocate.  Any time a patient is hospitalized, we help to manage the stay. Our providers are on-staff at Memorial Hospital, Tampa General Hospital, St. Joseph’s Hospital. Bills accrued during a hospital stay are the sole responsibility of the patient.

Your membership fee covers a variety of non-covered amenities and services that most insurance plans will not normally reimburse or authorize, allowing us to deliver a more connected and personal style of primary care.

The membership fee does not cover all services that you may require. Our practice assumes that you are insured by a health insurance plan that may cover or reimburse you for labs, vaccinations, diagnostic or pathologic testing, hospitalizations, specialist visits and medications.

No, office visits are included in the membership fee.

We aim to develop lifelong relationships with our patients and are committed to offering the South Tampa community personalized primary care. We believe our success—patient satisfaction and professional fulfillment—is derived from a care model is built on close, personal relationships with our patients. As a result, we do not offer one-time, fee-for-service medical care.

Our providers are qualified to meet your child’s primary care needs. However, we do not stock childhood vaccines. It is strongly recommended that your child have a pediatrician as well. Additionally, we require that at least one paying adult membership accompany a child membership.

Members of our practice are expected to be seen in our office for foreseeable or non-emergent, acute-care needs. House calls are for after-hours consideration, if a patient is too ill to come into the office for an evaluation. That said, we also offer a “Home-Care Membership” for individuals who require care exclusively in their home or assisted-living facility.

Home-care memberships include individuals who receive our services exclusively within their home or assisted-living facility. As providers can only accommodate a handful of home-care patients at a time, availability for this type of membership is limited. Existing patients who initially receive medical care within our office but whose medical status later precludes services from being rendered in-office will be offered a home-care membership.  Existing patients are given priority access to the limited number of home-care memberships available. (Please inquire about home-care membership rates, as they differ from our regular membership fees.)

There may be times when your preferred provider is not available due to illness, personal time off or technical difficulties. Because we have multiple providers, you can be assured that someone will be available 24 hours a day, 365 days a year. After hours, upon calling our main office number, our answering service can route your call to the provider on call.

Patients may pay upfront and in-full for a discount. Patients may also pay in monthly, quarterly or semi-annual installments via our automated payment system, which automatically processes payment on a scheduled and recurring basis. The first 90-days of membership are non-refundable.

Prior to joining the practice, you will be scheduled for a consultation. This is a bilateral interview. It allows you to relay your expectations and determine whether our practice is a good fit. Medical counsel and medications will not be provided at this time.

We do not bill private insurance. You may submit a coded insurance claim form to your private health insurance plan (other than Medicare). Please note that because our services constitute non-covered Medicare services, beyond what Medicare covers, Medicare will not cover or reimburse the practice fee.

We are not Medicaid, HMO or Tricare providers. If you have this type of insurance, only your assigned primary-care provider may make referrals and order tests for you. Because we are not compatible with Medicaid, HMO or Tricare plans, we cannot provide the administrative support you may require.

You may cancel your membership with the practice at any time and for any reason by giving 30-days advanced written notice.